Just checked, and the account is still blocked, and will remain so endlessly. Important notice: A problem with Rizk KYC occurred after I won big and requested to withdraw it all. I had withdrawal issues on Rizk a few years ago, so after a painful (second) KYC, I withdrew everything and closed the account. They asked me a few years ago if I had a new ID card because my old one was about to expire: 'Please send us a new one when you get it.' After the initial KYC (completed years ago), that was all they asked for update, In midtime (before i got new ID card ) they never stopped my withdrawals or deposits or asked me to shave my beard. I've been with bet365 for 11-12 years and have never had a problem with withdrawals, never. I close my account immediately after I receive money on my bank account, e-wallet etc. to take a shower or to use my left hand when i spin slots, to open the window when i talk with support, or to hop on a my own head. Click to expand.When I notice that the casino is slowing my withdrawals and asking me to shave my beard.